Shipping Policy
At our website, we are committed to providing a seamless shopping experience for our customers worldwide. Below are the details of our shipping policy:
Global Shipping: We ship our products globally. Please allow 1-3 business days for order processing before shipping.
Shipping Rates and Delivery Times:
Standard Shipping: Delivery typically takes 7-14 business days, depending on the destination. Shipping fees are calculated at checkout based on the delivery location and weight of the items.
Express Shipping: Delivery typically takes 3-7 business days. Additional charges apply, and fees are calculated at checkout.
Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
Customs and Duties: International shipments may be subject to customs duties and taxes. These are the responsibility of the recipient and are not included in the shipping cost.
Shipping Delays: While we strive to meet our delivery estimates, there may be occasional delays due to customs processing, postal service delays, or other unforeseen circumstances.
Return Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:
Eligibility: Returns are accepted within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.
Return Process:
Contact our customer service team at [email protected] to initiate a return. Please include your order number and reason for return.
Our team will provide you with a return authorization and instructions on how to send your item(s) back to us.
Refunds: Once we receive and inspect the returned item(s), we will process your refund to the original payment method within 7-10 business days. Shipping charges are non-refundable.
Exchanges: If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately at [Customer Service Email] with your order number and a description of the issue. We will arrange for a replacement or refund, including shipping costs.
Thank you for shopping with us. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.